Frequently Asked Questions
How do I care for my Pehr products?
How do I get my storage bins and hampers to stand up straighter?
Do you sell fabric by the yard?
At this time, we do not sell fabric by the yard.
ORDERS AND RETURNS
Returns for Online Customers
If you are not satisfied with your purchase you can return it within 30 days from the purchase date in it's original product packaging and unused condition for a full refund (Excluding Shipping & Handling Fees). Please note that all sale items are FINAL SALE and are not eligible for exchange or return.
In order to begin the return process, please use the pre-paid return label included with your initial package and follow the instructions on your packing list.
Rugs are not eligible for Free Returns, a return shipping and handling fee will be applied and deducted from your final refunded amount.
Once the warehouse has confirmed receipt of the returned item and has verified that the item is in it's original product packaging and unused condition your credit card will be issued a refund (less shipping and handling). You will receive a confirmation email notifying you of the refund. Please be advised it may take a few weeks for a refund to appear on your credit card statement.
Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a re-stocking fee.
How do I reach customer service?
Free Shipping April 4 - 7th 2019
Free shipping is offered on all online orders placed between April 4-7th 2019, excluding large items such as rugs and furniture, which will be subject to their regular shipping fees. Free shipping cannot be applied to orders placed before April 4th 2019.
Shipping Policy - European Union and Non-EU Countries Only
All orders will be charged a flat shipping rate based on their Zone location outlined below. All packages are delivered using UPS. Once your order is placed, please allow 3-8 business days for shipping. For the complete country list, by Zone, please click here.
€ 4.90 EUR
€ 11.90 EUR
€ 14.90 EUR
|€ 24.90 EUR|
|€ 17.90 EUR|
All European orders over €80 EUR, are eligible for Free Shipping and Free Returns (excluding rugs).
Due to their size and weight, Rugs require special attention and a delivery processing surcharge. All Rugs will be charged a shipping and handling fee per item based on size. Rugs are not eligible for Free Returns or any Free Shipping coupon code.
|Size||Shipping & Handling Fee|
|5' Round||€ 25 EUR|
4' x 6'
|€ 25 EUR|
5' x 8'
|€ 25 EUR|
8' x 10'
|€ 25 EUR|
Lost & Missing Packages
Please note: Pehr is not responsible for any lost or undelivered packages. All lost or undelivered package inquiries must be submitted to UPS directly for resolution with your tracking number. Replacement and/or refund of lost or stolen packages will be reviewed on an individual basis.
All domestic and international unclaimed packages may be subject to a re-stocking and/or re-shipping fee.
Mis-Shipped or Damaged Items
If you have received an incorrectly shipped or damaged product we ask that you kindly contact us for resolution.
Only one promo code can be used per order.
DISTRIBUTERS AND WHOLESALERS
Pehr is currently looking for international distributors. If you are a distributor and are interested in carrying our collection, please contact us.
How do I set up a wholesale account?
For press releases and press inquiries, please contact us by email: firstname.lastname@example.org or phone: 416.792.7070.