Pehr - Frequently Asked Questions – Pehr Europe

Frequently Asked Questions

PRODUCTS

How do I care for my Pehr products?

All merchandise has care labels and/or washing instructions attached. Please refer to these instructions, or for complete guide for caring for your Pehr products, please click here to download our standard care instructions.

How do I get my storage bins and hampers to stand up straighter?

To get your storage perfectly perfect, watch our How-To video below!

Do you sell fabric by the yard?

At this time, we do not sell fabric by the yard.

ORDERS AND RETURNS

Returns for Online Customers

If you are not satisfied with your purchase you can return it within 30 days from the purchase date in it's original product packaging and unused condition for a full refund (Excluding Shipping & Handling Fees). Please note that all sale items are FINAL SALE and are not eligible for exchange or return. 

In order to begin the return process, please use the pre-paid return label included with your initial package and follow the instructions on your packing list. 

Rugs are not eligible for Free Returns, a return shipping and handling fee will be applied and deducted from your final refunded amount. 

Once the warehouse has confirmed receipt of the returned item and has verified that the item is in it's original product packaging and unused condition your credit card will be issued a refund (less shipping and handling). You will receive a confirmation email notifying you of the refund. Please be advised it may take a few weeks for a refund to appear on your credit card statement. 

Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a re-stocking fee.  

How do I reach customer service?

Please feel free to contact us via email or call us at  +1-855-815-PEHR (7347) with any questions that you may have. Our Customer Service hours are Monday through Friday, 9am - 5pm EST. 

Free Shipping April 4 - 7th 2019

Free shipping is offered on all online orders placed between April 4-7th 2019, excluding large items such as rugs and furniture, which will be subject to their regular shipping fees. Free shipping cannot be applied to orders placed before April 4th 2019. 

Shipping Policy - European Union and Non-EU Countries Only

All orders will be charged a flat shipping rate based on their Zone location outlined below.  All packages are delivered using UPS.  Once your order is placed, please allow 3-8 business days for shipping. For the complete country list, by Zone, please click here. 

 ZONE Shipping Fee
1

€ 4.90 EUR

2

€ 11.90 EUR

3

€ 14.90 EUR

4

 24.90 EUR

5

 17.90 EUR

 

All European orders over €80 EUR, are eligible for Free Shipping and Free Returns (excluding rugs).

Due to their size and weight, Rugs require special attention and a delivery processing surcharge. All Rugs will be charged a shipping and handling fee per item based on size. Rugs are not eligible for Free Returns or any Free Shipping coupon code. 

 Size Shipping & Handling Fee
5' Round  25 EUR

4' x 6'

 25 EUR

5' x 8' 

 25 EUR

8' x 10' 

 25 EUR

 

 

Lost & Missing Packages

Please note: Pehr is not responsible for any lost or undelivered packages.  All lost or undelivered package inquiries must be submitted to UPS directly for resolution with your tracking number.  Replacement and/or refund of lost or stolen packages will be reviewed on an individual basis. 

All domestic and international unclaimed packages may be subject to a re-stocking and/or re-shipping fee. 

 

Mis-Shipped or Damaged Items

If you have received an incorrectly shipped or damaged product we ask that you kindly contact us for resolution. 

 

PROMO CODES

Only one promo code can be used per order. 


DISTRIBUTERS AND WHOLESALERS

Distributors

Pehr is currently looking for international distributors. If you are a distributor and are interested in carrying our collection, please contact us.

How do I set up a wholesale account?

Interested retailers can email or call us at + 1. 416.792.7070 for a price list and order minimums. Click here to find out more.

PRESS

Press Inquiries

For press releases and press inquiries, please contact us by email: info@pehrdesigns.com or phone: 416.792.7070.

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